Everything you need to know before you order.

I ask for at least one week's notice. Some larger orders or more detailed designs may need a little more time, especially during busy periods. If you're working with a shorter timeline, you can still ask and I'll let you know what's possible.

Quite possibly. The Services page gives you an idea of what I bake, but it isn't a complete list. Tell me what you're thinking and I'll let you know what's possible.

Absolutely. Reference pictures are always helpful, especially for colours, themes, shapes or general style. I use them as inspiration rather than promising an exact copy.

Yes. Tell me what you have in mind and I'll let you know what's available for the bake you're ordering. Some flavour combinations may require a little adjustment.

It depends on the size, flavour, quantity, design and level of decoration. Once I know what you're looking for, I'll give you a clear price before anything is confirmed.

Yes. A 50% deposit is required to secure your booking and your date. Your order isn't considered confirmed until the deposit has been received.

The remaining 50% is due three days before collection or delivery.

You can ask. If there's enough time, I'll do my best to accommodate changes. Depending on what's already been prepared, a change may affect the price or may not be possible.

I'll always let you know before making any changes that affect the cost.

Everything is baked personally in my home kitchen. There isn't a shop or production line behind the scenes. It's just me, my kitchen and your order.

No. I don't use boxed cake mixes or premade cake bases. I work with the basics you'd expect in a home kitchen, including flour, butter, sugar and eggs.

No shortcuts, no mixes, no rush... just enough time to get it right.

Yes. Orders are prepared around your collection or delivery date rather than sitting around waiting to be sold.

Both are available in most cases. Pickup is arranged from the home kitchen, and local delivery can be arranged for an additional fee depending on distance. Let me know your preference when you place your order.

Some dietary adjustments may be possible depending on the request - let me know about any allergies or preferences when you order, and I'll let you know what can be done. Please note this is a home kitchen, not an allergen-free facility.

Please contact me as soon as you know. Because orders are made specifically for you and preparation may already have started, whether a cancellation can be refunded will depend on how far along the order is and the terms agreed when booking.

Let me know as soon as possible and I'll check whether the new date is available. A date change is only confirmed once we've agreed on it.

Tell me as soon as you can. I'll always try to help where possible, but some changes may not be possible once ingredients have been purchased or preparation has begun.

We understandleaseen made.